Privacy Policy

1. Introduction

At Site Seen ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website siteseen.co, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website
• Register for an account
• Subscribe to our newsletter
• Request a quote or consultation
• Contact us via email, phone, or other communication channels
• Submit a change request for your website

The personal information we may collect includes:

• First and last name
• Email address
• Phone number
• Business name
• Business URL
• Payment information (processed securely through our payment processors)

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Pages visited
• Time and date of your visit
• Time spent on pages
• Referring website addresses

This information is collected using cookies, web beacons, and other tracking technologies to improve our Site and enhance your experience.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, operating, and maintaining our website
• Creating and managing your account
• Processing and completing transactions
• Sending administrative information, such as updates, security alerts, and support messages
• Responding to your comments, questions, and requests
• Sending you marketing and promotional communications (with your consent)
• Personalizing your experience on our Site
• Monitoring and analyzing usage, trends, and activities related to our website
• Detecting, preventing, and addressing technical issues
• Improving our website, products, and services
• Processing website change requests for existing clients

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Using SSL (Secure Socket Layer) encryption for data transmission
• Storing data on secure servers hosted by reputable providers
• Limiting access to personal information to authorized personnel only
• Regularly reviewing and updating our security practices
• Conducting periodic risk assessments and security audits
• Implementing strong password policies and authentication measures
• Maintaining up-to-date security patches and software

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Third-Party Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential. These service providers include:
  • Secure cloud hosting and infrastructure providers
  • Brevo (email marketing)
  • Stripe (payment processing)
  • Tally (form submissions)
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We only work with established, reputable third-party services that have strong privacy policies and security measures in place. We limit the information we share to only what is necessary for the specific service to be provided.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing the services you requested
• Complying with legal obligations
• Resolving disputes
• Enforcing our agreements

Typically, we retain customer data for the following periods:

• Account information: For the duration of your active account plus 2 years
• Transaction records: 7 years (to comply with tax and accounting requirements)
• Marketing preferences: Until you opt-out or request deletion
• Website usage data: 26 months
• Client website data: For the duration of our service agreement plus 6 months

When personal information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You have the right to request copies of your personal information.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal information under certain conditions.
• Restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
• Object to processing: You have the right to object to our processing of your personal information under certain conditions.
• Data portability: You have the right to request that we transfer the data we have collected to another organization or directly to you under certain conditions.

To exercise any of these rights, please contact us at contact@siteseen.co. We will respond to your request within 30 days. We may need to verify your identity before responding to your request.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly.
• Preference cookies: Enable the website to remember your preferences.
• Analytics cookies: Help us understand how visitors interact with our website.
• Marketing cookies: Used to track visitors across websites to display relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

9. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take necessary actions.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Significant changes to this Privacy Policy will be communicated to you via email if we have your contact information and you have opted to receive such communications.